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While this tech has tremendous potential to improve bottom line, make teams more successful and boost customer satisfaction, it also requires investment, time and buy-in from leadership to be successful. For the companies who have seen the best results with this technology, they have two key foundations in common. As a service leader, you know the impact FSM technology has on organizations overall in terms of customer satisfaction, profitability and cost control — but they might not. When having a conversation about the vast potential for this technology, educate your colleagues on the staggering benefits with real numbers and case study examples. Engage in benchmarking exercises so you can see where your organization is ahead, and where there are opportunities for improvement.
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IBM Corporate Service Corps | Yale School of Management

Please join StudyMode to read the full document. Dragonair, no date The nature of Dragonair is to provide air transport service for the travelers. It ensures the flight safety and provides the excellence services to customers. It also provides the low cost ticket sometime to solve the perishability problems.
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Case Studies

Orders delivered to U. Learn more. This is the inaugural edition of a new Management Reference Guide. The purpose of this guide is to serve as a source of current, meaningful information covering the entire spectrum of IT management.
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The International Customer Service Institute TICSI aims to inspire the achievement of the highest standards of professionalism in all aspects of service quality in every international market. With a need clearly identified for an independent organisation to set global customer service standards TICSI has created a customer service standard TISSE as a cornerstone against which to benchmark organisations more details of the standard are in www. The International Customer Service Institute TICSI is an international partnership organisation enabling the recognition and sharing of global best practice in customer service. The Institute was founded in in the United Kingdom with the ultimate goal to set the global standards of customer service in a diverse and constantly changing environment.
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