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Knowledge management case study ibm

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The company's KM initiatives date back to the early s, when the company was reorganized under Louis Gerstner Gerstner. Before that, the company was running as silos due to which information sharing was limited. Then, Gerstner included information sharing as one of the parameters in performance appraisal system to determine compensation. IBM's initial efforts in managing knowledge focused on providing information about co-workers and work to enable reuse of the same.
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IBM's KM strategy

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Knowledge management - HBR

Since its inception, the IBM PMCOE—working hand in hand with all business units worldwide—ensured that we became a project-based enterprise that applies and integrates project Management disciplines into all core business processes and systems. The initial charter drove more consistent and broader use of project management disciplines, including the formalization of the position of project manager throughout our organization. Our professionals are more experienced and capable in their abilities to get their work done using project management disciplines. Today, we see ourselves as much more than an Information Technology Company. She described how the IT industry is fundamentally re-ordering at an unprecedented pace. We are emerging as an AI solutions and cloud Platform Company. Fundamental to the success of this transformation is the skills and abilities of our workforce.
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Knowledge management

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However, Knowledge Management can best and most quickly be explained by recapping its origins. Later in this article, its stages of development will also be recapped. The concept and the terminology of KM sprouted within the management consulting community.
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